If you have other burning questions we weren’t able to address here, feel free to email us.
Orders & Shipping
Where are your products made?
All ARTILURE products are proudly manufactured and shipped from the United States, ensuring top quality and reliable shipping times.
How do I place an order?
Simply browse our collection, select your favorite pieces, and click Add to Cart. When you’re ready, proceed to checkout to complete your order.
How long will my order take to arrive?
Once your order is placed, it typically takes 2 business days to process. U.S. shipping usually arrives within 2-5 business days, while international shipping times vary. You’ll receive tracking information to monitor your delivery.
Can I change or cancel my order after it’s placed?
If you need to make changes, reach out to us within 24 hours. After that, processing may have begun, but we’ll do our best to accommodate your request.
Products & Materials
What materials do you use for your art pieces?
Designs are directly printed on the canvas using HP Latex printers with Latex inks. Inks are pigmented and water-based. The inks are non-hazardous, non-toxic, non-flammable inks that reduce a variety of environmental, health, and safety concerns. We use UL certified inks that are GREENGUARD GOLD based on the high air quality standards used for hospitals and schools.
How are your products packaged?
Canvases are sealed in plastic wrap, then packaged in a hard cardboard box. We use 28% less cardboard than the industry standard through custom boxes created with recycled materials designed to fit each product size and/or order. Specialized machinery in all facilities allows them to reduce the use of tape, plastic, and other packaging materials for all shipments.
Are the colors in the art exactly like what I see on my screen?
We strive to display accurate colors, but slight variations can occur due to screen settings. Our art is crafted to look vibrant and true to life in any setting.
Returns & Customer Support
What if my item arrives damaged?
If your art arrives damaged, let us know within 7 days of delivery, and we’ll work with you to replace or refund it.
Can I return my order if I’m not satisfied?
Yes, returns on eligible items are accepted within 30 days of delivery. Items must be returned in original condition. See our full return policy for more details.
How can I reach customer support?
We’re here to help! Head over to our Contact Us page to send us an email.
What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated timeframe, please contact us with your order number, and we’ll assist in tracking it down.
Free Shipping
Free shipping on orders over $150
30-Day Returns
Hassle-free returns within 30 days
Secure Payment
Shop confidently with secure checkout
24/7 Support
We're here for you around the clock
Free Shipping
Free shipping on orders over $150
30-Day Returns
Hassle-free returns within 30 days
Secure Payment
Shop confidently with secure checkout
24/7 Support
We're here for you around the clock
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